Help & FAQ
Frequently asked questions.
Freight, delivery, pricing, trade accounts and returns — the straightforward answers.
Can't find what you need?
How does freight work?
Some products — like steel tube, netting rolls, and concrete posts — vary significantly in size and weight, so we calculate freight per order based on your location and what you’re ordering.
Once you submit a quote request, we’ll come back to you with a confirmed freight cost within one working day.
You don’t pay anything until you’ve seen and approved the full total.
What are your delivery timeframes?
Most in-stock orders are dispatched from Motueka within 2 working days of payment. Some bulky or made-to-order lines may have longer lead times — we’ll flag this when we confirm your quote.
Do you offer bulk pricing?
Volume discounts are available on most product lines. We don’t publish a bulk pricing matrix — the right price depends on what you’re ordering and how much.
Can I set up a trade account?
Frequent buyers can apply for a trade account with payment terms. Once set up, you’ll have an account with agreed terms and a simple ordering process.
Where do you deliver?
New Zealand-wide. We hold stock in Motueka and Hawke’s Bay, which helps with lead times to both islands.
What's your returns policy?
If something arrives damaged or isn’t what you ordered, call us straight away on 0800 222 312. We’ll sort it out.
Returns for change of mind are handled case by case — call us and we’ll work something out.